Housekeeping Quality Assurance Specialist

Job Title: Housekeeping Quality Assurance Specialist
Industry: Condo/Resort
Job Type: Long Term/Temp-to-Hire

Pay Rate: $17.00 to $18.00 DOE
Schedule: 8:30am to 5pm
Location: Panama City Beach, FL 32413

Job Summary: The Housekeeping Quality Assurance Specialist is responsible for ensuring the highest standards of cleanliness, hygiene, and overall quality in all areas of the facility. This position involves inspecting and evaluating housekeeping operations, implementing quality control measures, and providing feedback to the housekeeping team to uphold and improve service standards.

Key Responsibilities:

1. Inspection and Evaluation:
   • Conduct regular inspections of guest rooms, public areas, and back-of-house spaces to assess cleanliness and adherence to established standards.
   • Evaluate the performance of housekeeping staff and identify areas for improvement.
2. Quality Control Measures:
   • Develop and implement quality control processes to maintain consistency in housekeeping standards.
   • Collaborate with housekeeping management to establish and update standard operating procedures (SOPs).
3. Training and Development:
   • Provide training to housekeeping staff on quality standards, cleaning techniques, and the proper use of cleaning equipment and products.
   • Support the development of training programs to enhance the skills of housekeeping personnel.
4. Feedback and Communication:
   • Communicate inspection findings and quality performance metrics to housekeeping staff and management.
   • Collaborate with relevant departments to address and rectify quality issues promptly.
5. Documentation and Reporting:
   • Maintain detailed records of inspections, findings, and corrective actions taken.
   • Generate regular reports on housekeeping performance and present them to management.
6. Compliance and Standards:
   • Ensure compliance with health and safety regulations, environmental policies, and industry standards.
   • Stay informed about industry best practices and incorporate them into the housekeeping quality assurance program.
7. Customer Feedback:
   • Collect and analyze guest feedback related to housekeeping services.
   • Work with the housekeeping team to address any customer concerns and continuously improve service quality.
8. Collaboration:
   • Collaborate with other departments, such as maintenance and front office, to address cross-functional quality issues.
   • Participate in regular meetings to discuss and implement improvements in overall hotel operations.

Qualifications:

• Previous experience in housekeeping or a related field.
• Strong attention to detail and a commitment to high standards of cleanliness.
• Excellent communication and interpersonal skills.
• Knowledge of cleaning techniques, equipment, and chemicals.
• Familiarity with health and safety regulations and industry standards.
• Problem-solving and decision-making skills.
• Ability to work independently and as part of a team.

Education: A high school diploma or equivalent is required. Additional education or certification in hospitality management, housekeeping, or a related field is a plus.

Working Conditions: The role may require flexible working hours, including evenings and weekends, to accommodate the operational needs of the facility.