Front Desk Reservationist

Position: Front Desk Reservationist

Industry: Resort / Hospitality

Job Type: Full-Time, Long-Term

Compensation: $17.00 – $18.00+ per hour (DOE) | Weekly Pay

Schedule: 8:30 AM – 5:00 PM (Guaranteed 40 hours/week; schedule varies based on guest check-ins)

Location: Panama City Beach, FL (West End)

Position Overview

Snelling Staffing is seeking a polished, detail-oriented Front Desk Reservationist to join the guest services team at an established resort property on the West End of Panama City Beach.

In this role, you serve as the primary point of contact for incoming guests, orchestrating reservations, answering property inquiries, and delivering a seamless check-in and check-out experience. This is an ideal long-term fit for an organized communicator who thrives in an active hospitality setting and values a dependable, consistent 40-hour daytime schedule.

Key Responsibilities

• Manage multi-channel reservations, inquiries, and booking modifications accurately via property management software and phone.
• Welcome arriving guests, process check-ins and check-outs, verify billing information, and issue room keys.
• Calculate reservation rates, seasonal pricing adjustments, local lodging taxes, and incidental charges accurately.
• Provide knowledgeable recommendations regarding resort amenities, policies, and local Panama City Beach attractions.
• Collaborate closely with housekeeping, maintenance, and resort management to resolve guest requests promptly.
• Maintain an orderly, professional front desk environment and uphold brand service standards.

Requirements & Qualifications

• Education: High School Diploma or GED equivalent required.
• Experience: Prior front desk, hotel/resort reservations, or property management experience preferred.
• Technical Skills: Proficiency in Microsoft Office (Word, Excel, Outlook); ability to quickly learn proprietary property management systems (PMS).
• Analytical Skills: Solid basic math skills with the ability to calculate room rates, percentages, and taxes accurately.
• Customer Service: Exceptional verbal and written communication skills with a professional demeanor under pressure.
• Screening: Valid Driver’s License required. Must pass a pre-employment drug screen and background check (prior convictions reviewed case-by-case).

What This Position Offers

• Guaranteed Hours: Consistent 40 hours per week with daytime shifts (8:30 AM – 5:00 PM).
• Competitive Compensation: $17.00 – $18.00+ per hour with dependable weekly pay.
• Work Environment: A clean, well-managed resort setting with a supportive on-site team.

How to Apply

Apply online directly at www.employmentpanamacity.com/apply or call our office at (850) 769-1441 for immediate consideration.