As a vital member of our resort team, the Maintenance Technician is an ambassador for the property. You aren’t just fixing things; you are taking pride in maintaining our houses and condos to the highest standards. We are looking for a proactive, self-starting expert who brings a blend of technical skill, organizational excellence, and top-tier guest service to every shift.
Key Responsibilities
Property & Preventative Maintenance
Standard Operating Procedures: Execute and uphold property SOPs alongside the Team Lead to ensure consistent quality.
Preventative Care: Manage and perform routine maintenance within company guidelines to minimize reactive repairs.
Inspections: Conduct thorough arrival/departure inspections of rental houses and condos, documenting damages for insurance and maintenance purposes.
Work Orders: Manage the full lifecycle of work orders from opening to completion.
Guest & Owner Relations
Problem Resolution: Address guest opportunities and concerns with a professional, “can-do” attitude.
Owner Partnership: Respond to owner requests promptly; assist and guide owners through property updates (furniture, flooring, renovations).
Communication: Maintain active, open communication with the Front Desk and Housekeeping teams to ensure seamless room turn-overs.
Operations & Safety
Inventory & Purchasing: Monitor supply levels, manage ordering, and route invoices to accounting.
Vendor Management: Coordinate with outside contractors, including painters, carpet cleaners, and specialty suppliers.
Compliance: Ensure all procedures adhere to OSHA and current health guidelines (CDC).
Security: Follow strict protocols for lost and found items and after-hours emergency calls.
Job Requirements & Qualifications
Experience: 2+ years of hotel/resort maintenance experience; 2+ years in operations; 1+ years in purchasing/receiving.
Technical Skill: Proficiency with basic hand tools and high attention to detail.
Physical Ability: Must be able to lift, push, or pull 35+ pounds.
Professionalism: Professional demeanor, reliable transportation, and a strong “Team Player” mentality.
Flexibility: Ability to work a variable schedule including weekends, holidays, and on-call shifts.