Front Desk Reservations Agent

Panama City Beach, FL 32413

Full Time / Long Term

Pay/Salary $17.00 to $18.00/hour DOE

Front Desk Reservations Agent

Position Type: Full-Time / Long-Term

Location: Panama City Beach, FL 32413

Compensation: $17.00 – $18.00+ / hour (Based on Experience)

Schedule: 8:30 AM – 5:00 PM (Days off vary based on guest check-ins and reservation schedules; guaranteed 40 hours per week)

Apply Online: employmentpanamacity.com/apply | Call Us: 850-769-1441

Job Overview

Snelling Staffing is seeking a friendly and detail-oriented Front Desk Reservationist for a premier resort located on the west end of Panama City Beach. This role is ideal for someone who thrives in a fast-paced, team-oriented environment and takes pride in delivering exceptional guest service from arrival to departure.

In this role, you will manage guest reservations, answer inquiries, and ensure seamless check-in and check-out experiences. If you have a passion for hospitality and customer care, we want to hear from you!

Key Responsibilities

Reservation Management: Handle incoming reservations, booking modifications, and guest inquiries via phone, email, and property management systems accurately and efficiently.
Front Desk Operations: Welcome guests, process check-ins and check-outs, and provide comprehensive information about resort amenities, local attractions, and property policies.
Administrative Support: Maintain accurate front office records, handle financial transactions, and assist with general administrative tasks.
Guest Relations: Address and resolve any guest questions or concerns promptly and professionally to ensure an unforgettable resort experience.
Cross-Department Coordination: Communicate effectively with Housekeeping and Maintenance teams to ensure rooms are prepared and turned over on schedule.

Qualifications & Requirements

Education: High School Diploma or GED required.
Experience: Previous reservation or front desk experience in a hotel, resort, or hospitality setting preferred.
Technical Skills: Proficiency with Microsoft Office products and standard booking/property management software.
Analytical Skills: Strong math and analytical abilities, including computing rates, discounts, ratios, and percentages.
Communication: Excellent verbal and written communication skills paired with top-tier problem-solving abilities.
Screening Requirements: Valid Driver’s License required; must pass a drug screen and background check (prior convictions reviewed on a case-by-case basis).

Why Join Us?

Join a supportive team dedicated to providing exceptional guest experiences while enjoying a stable, full-time position with consistent 40-hour weekly hours and professional growth opportunities in Panama City Beach’s booming hospitality industry.

How to Apply