Front Desk Clerk

Job Title: Front Desk Clerk
Location: Panama City, FL 
Job Type: Full-Time / Long Term

Job Summary:
The Front Desk Clerk is the first point of contact for guests and clients. This role is responsible for providing excellent customer service, managing reservations and inquiries, and maintaining a welcoming and organized front desk environment. The ideal candidate is friendly, professional, and capable of handling multiple tasks efficiently.

Key Responsibilities:

• Greet guests and visitors promptly and courteously.
• Answer incoming phone calls, emails, and inquiries, providing accurate information.
• Manage check-in and check-out procedures efficiently.
• Maintain guest records and handle reservations in the system.
• Respond to guest complaints or issues professionally and escalate when necessary.
• Coordinate with housekeeping and other departments to ensure a seamless guest experience.
• Handle cash transactions, credit card processing, and other front desk accounting tasks.
• Maintain a clean, organized, and welcoming front desk area.
• Perform administrative tasks such as filing, faxing, and data entry as needed.
• Follow all company policies and procedures to ensure safety and security of guests and staff.

Qualifications:

• High school diploma or equivalent; additional education or certification is a plus.
• Previous experience in customer service, hospitality, or administrative roles preferred.
• Consistent and stable work history demonstrating reliability and professionalism.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Proficiency with computer systems and office software (e.g., MS Office, reservation software).
• Professional appearance and demeanor.
• Strong problem-solving skills and attention to detail.

Physical Requirements:

• Ability to sit or stand for extended periods.
• Ability to lift or move up to 25lbs occasionally.

Work Environment:

• Front desk office in an office setting.
• Fast-paced environment with frequent guest and client interactions