Patient Care Coordinator

Patient Care Coordinator

Compensation & Benefits

• Pay: $16.00 – $18.00 per hour (based on experience)
• Schedule: Monday – Friday 8am to 5pm
• Opportunities for growth within the organization
• 401(k) with matching
• Paid time off (PTO) and paid sick time

About Us

We are an integrated healthcare clinic providing mental health, psychiatry, and medical services—all in one place. We are a fast-growing, high-performance team focused on delivering excellent patient care with efficiency and professionalism.

We are looking for a detail-oriented, high-capacity Patient Care Coordinator who thrives in a fast-paced environment and can manage multiple priorities without losing accuracy or composure.

Position Overview

This is not a passive receptionist role. You will be the control center of the clinic, responsible for:

• Managing patient flow
• Ensuring accurate check-in/check-out
• Handling high call volume
• Supporting providers by keeping schedules full and running on time
• The right candidate is organized, fast, calm under pressure, and highly reliable.

Key Responsibilities

Patient Check-In / Check-Out

• Verify demographics and insurance accurately every time.
• Collect copays and balances at the time of service.
• Ensure all required documentation is completed.
• Schedule follow-up appointments before patients leave.

Scheduling & Patient Flow

• Maintain full and optimized provider schedules.
• Manage cancellations and rescheduling efficiently.
• Keep wait times low and communicate delays clearly.
• Prioritize in-person patients while managing incoming calls.

Phone & Communication

• Answer high-volume phone lines professionally and efficiently.
• Convert new patient inquiries into scheduled appointments.
• Route clinical questions appropriately.
• Handle patient concerns with professionalism and clarity.

Administrative Accuracy

• Enter and update patient information with precision.
• Follow all front desk SOPs and workflows.
• Document tasks and communications appropriately in the system.
• Maintain a clean, organized front office environment.

What We’re Looking For

Required Traits (Non-Negotiable)

• Strong attention to detail: Accuracy matters in healthcare.
• Multitasking ability: Capability to handle multiple tasks without becoming overwhelmed.
• Reliable and consistent: Low error rate and dependable attendance.
• Professional communication: Clear, polished interactions with patients and the team.
• Process-driven: Ability to follow structured processes without skipping steps.

Preferred Experience

• Medical front desk or healthcare experience strongly preferred.
• Experience with insurance verification, copays, and scheduling.
• Experience working in a fast-paced or high-volume environment.

Performance Expectations

Success in this role means:

• Low error rate in check-in and insurance verification.
• High schedule fill rates.
• Strong patient experience (professional, efficient, calm).
• Ability to handle busy periods without loss of accuracy.