Account Manager / Collection Specialist

Position: Account Manager / Collection Specialist
Job Type: Temp to Hire

Pay Rate: $18.00+/hr DOE
Schedule: Monday-Friday 8am to 5pm
Location: Panama City, FL

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Do you thrive on assisting others during challenging times?
Don’t miss the opportunity to join our team as an Account Manager / Collection Specialist. We are looking for an individual who excels in phone communication, has strong analytical abilities, keen attention to detail, and thrives in a fast-paced, multi-tasking environment. If you’re self-driven, possess outstanding interpersonal skills, and are committed to providing exceptional service, this role is for you. Our ideal candidate is proactive, experienced, and takes pride in delivering results while taking ownership of responsibilities. Are you reliable and motivated to consistently exceed expectations? Then apply today!

Key Responsibilities:

• Monitor and manage accounts to identify overdue payments.
• Proactively contact customers to negotiate and arrange debt settlements.
• Accurately maintain records and generate reports on collection activities.
• Implement actions to ensure timely debt payments, including issuing notices and, when necessary, placing liens.
• Resolve billing discrepancies and address customer credit concerns.
• Facilitate clear and effective communication both internally and externally.
• Prepare and distribute open invoice reports.
• Oversee job close-out processes.
• Provide support to other departments as needed.

Position Requirements:

• 2+ years of experience in collections or a related field.
• Strong knowledge of billing procedures and collection strategies.
• Familiarity with debt collection laws and regulations.
• Exceptional written and verbal communication skills, including clear pronunciation, grammar, and maintaining a courteous, professional tone at all times.
• Polite, confident, and excellent customer service abilities, with strong listening and questioning skills.
• Ability to stay calm and professional in high-pressure or stressful situations.
• Excellent organizational skills with strong attention to detail.
• Highly self-motivated and goal-driven.
• Proven ability to manage multiple tasks simultaneously.
• Comfortable working in a fast-paced, team-oriented office environment.
• Proficiency in Microsoft Office applications (Outlook, Word, Excel).
• Ability to quickly learn new software, including Xactimate® and proprietary systems.
• High school diploma or GED preferred.
• Ability to pass a background check, as required by applicable law.