Medical Office Assistant

Medical Office Assistant

Pensacola, FL

Full Time - Long Term

Starting at $11.50/hour

Posted Day Ago

Medical Office Assistant

Schedule: Monday – Friday 8:00 a.m. to 5:00 p.m. (One Hour Lunch)

Pay: $11.50+ per hour (DOE)

Attire: Scrubs

Scope of Position

Perform routine clerical and administrative duties within a medical office setting. Assist the Office Manager and Program Director with administrative duties.


Minimum Qualifications

Associate’s degree with at least one year of clerical/office experience. Previous medical office experience preferred. Will accept high school diploma or GED equivalent with three years’ experience in lieu of degree.



  • Complete E-mail Etiquette and Consumer 101Training upon hire.
  • Must maintain confidentiality in accordance with HIPAA regulations.
  • Demonstrate sound work ethics.
  • Demonstrate ability to communicate with patients in a friendly and compassionate manner.
  • Must check e-mail throughout the day and respond promptly.
  • Must meet standards of Level I and Level II criminal background screening in accordance with FL Statutes (F.S.) 435.04 and (F.S.) 408.809.


Knowledge, Skills and Abilities

  • Ability to maintain high level of accuracy in preparing and entering information.
  • Ability to be an effective team player in office setting.
  • Excellent organizational skills.
  • Excellent telephone and e-mail etiquette.
  • Highly detail-oriented.
  • Possess cultural awareness and sensitivity.
  • Ability to use a computer with access to basic applications including but not limited to, Word and Excel.
  • Ability to file documents according to alphabetic sequences.
  • Effective interpersonal and communication skills.
  • Ability to gather and interpret information.


Essential Functions

  • Answer incoming telephone calls, take and deliver messages promptly.
  • Greet and direct incoming visitors and patients, handle their inquiries, and direct them to the appropriate persons according to their needs.
  • Assist Office Manager with referrals and maintain proper documentation of referrals.
  • Verify client insurance eligibility daily for collection of coinsurance and co-pays.
  • Assist Office Manager in scheduling appointments and making appointment reminder calls.
  • Collect encounter information from patients for psychiatric and therapy appointments.
  • Ensure patient demographic information is being updated at each appointment.
  • Assist Office Manager in researching, compiling, and preparing reports, correspondence, and other information required by management or governmental agencies.
  • Combine, copy, sort and file documents according to defined procedures.
  • Assist Office Manager in verifying and scanning billing on a regular basis to the Corporate Billing Department
  • Assist Office Manager in the preparation of the daily appointment schedule, including preparing charts and paperwork for the upcoming days’ appointments.
  • Assist Office Manager in documenting and maintaining statistical data for psychiatric clinic.
  • Assist in the resolution of patient complaints or issues, and answer patient’s questions regarding policies and procedures.
  • Copy, scan, fax and perform other clerical duties.
  • Maintain neat and clean reception area at all times.
  • Assist Office Manager and/or Program Director in other clerical duties or projects as requested.
  • Fill in for Office Manager as needed for vacations, leave, etc.
  • Participate in agency training as required.
  • Follow all safety and infection control policies and procedures.
  • Attend all scheduled supervision meetings with supervisor when necessary.
  • Participate in continuous quality improvement activities.
  • Assist in additional duties as needed


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