Perform routine clerical and administrative duties within a medical office setting. Assist the Office Manager and Program Director with administrative duties.
Associate’s degree with at least one year of clerical/office experience. Previous medical office experience preferred. Will accept high school diploma or GED equivalent with three years’ experience in lieu of degree.
Complete E-mail Etiquette and Consumer 101Training upon hire.
Must maintain confidentiality in accordance with HIPAA regulations.
Demonstrate sound work ethics.
Demonstrate ability to communicate with patients in a friendly and compassionate manner.
Must check e-mail throughout the day and respond promptly.
Must meet standards of Level I and Level II criminal background screening in accordance with FL Statutes (F.S.) 435.04 and (F.S.) 408.809.
Knowledge, Skills and Abilities
Ability to maintain high level of accuracy in preparing and entering information.
Ability to be an effective team player in office setting.
Excellent organizational skills.
Excellent telephone and e-mail etiquette.
Possess cultural awareness and sensitivity.
Ability to use a computer with access to basic applications including but not limited to, Word and Excel.
Ability to file documents according to alphabetic sequences.
Effective interpersonal and communication skills.
Ability to gather and interpret information.
Answer incoming telephone calls, take and deliver messages promptly.
Greet and direct incoming visitors and patients, handle their inquiries, and direct them to the appropriate persons according to their needs.
Assist Office Manager with referrals and maintain proper documentation of referrals.
Verify client insurance eligibility daily for collection of coinsurance and co-pays.
Assist Office Manager in scheduling appointments and making appointment reminder calls.
Collect encounter information from patients for psychiatric and therapy appointments.
Ensure patient demographic information is being updated at each appointment.
Assist Office Manager in researching, compiling, and preparing reports, correspondence, and other information required by management or governmental agencies.
Combine, copy, sort and file documents according to defined procedures.
Assist Office Manager in verifying and scanning billing on a regular basis to the Corporate Billing Department
Assist Office Manager in the preparation of the daily appointment schedule, including preparing charts and paperwork for the upcoming days’ appointments.
Assist Office Manager in documenting and maintaining statistical data for psychiatric clinic.
Assist in the resolution of patient complaints or issues, and answer patient’s questions regarding policies and procedures.
Copy, scan, fax and perform other clerical duties.
Maintain neat and clean reception area at all times.
Assist Office Manager and/or Program Director in other clerical duties or projects as requested.
Fill in for Office Manager as needed for vacations, leave, etc.
Participate in agency training as required.
Follow all safety and infection control policies and procedures.
Attend all scheduled supervision meetings with supervisor when necessary.
Participate in continuous quality improvement activities.
Assist in additional duties as needed
Email Resume To:
Snelling Staffing Services Panama City
Panama City, FL 32405
Your physical signature will be required to fully process a job application. Electronic signatures are not accepeted.